Maker’s Mark^® FAQs

No worries! If you missed your graduation window, you are still more than welcome to take your Golden Ticket Tour and claim your personalized bottles. The bourbon in your bottles won’t be from your specific batch, but it will still be the same handmade Maker’s Mark you know and love.

Of course! If you aren’t able to make it down during your graduation window, you’re welcome to have a friend or family member stop by to pick up your bottles in your place. They’ll just need your Ambassador ID number.

Unfortunately, no. We are unable to mail your Ambassador bottles. If you’re afraid you may miss your window, you can always claim your personalized bottles later. They won’t have bourbon from your specific batch, but it will still be the Maker’s Mark you know and love, and you’ll still be able to hand-dip them!

Just stop by the Homeplace here at Star Hill Farm and check in with our team. Once they identify your account, they’ll get your bottles set and waiting for you to dip at the Gift Shop. 

No RSVP is necessary if you’re just stopping to pick up your bottles, but if you are planning on getting more than 9 it’s very helpful to give us a heads up so you don’t have to wait any longer than necessary!

Once we’ve marked your barrel as mature, you’ll receive an announcement and all the instructions you’ll need! You’ll have a six-month window to purchase bottles from your Ambassador batch. Those windows run from April 1-Sept 30, and Oct 1-March 31. 

You’ll be eligible for a free Golden Ticket Tour for you and one guest! Keep in mind that we’re only booking tours about 6 weeks out, so if you don’t see the dates you’re interested in on the website, check back with us a little closer to your visit. While you’re here, you’ll be able to purchase and dip your personalized Ambassador bottles as well. Just tell our team how many you’d like to purchase when you arrive!

The Ambassador Program is the best way for you to get to know Maker’s Mark more closely! Ambassadors are the first to receive news about new releases, events in their area, and other insider news from Star Hill Farm. 

Ambassadors are also invited to follow their own Barrel Journey. They are each assigned to a barrel and receive updates about that barrel’s progress throughout its life. Once an Ambassador’s barrel has matured, they are invited down for a free tour of Star Hill Farm and have the opportunity to purchase and hand-dip personalized bottles from their barrel’s batch!

Loretto, Kentucky, is located about an hour and a half south of Louisville, Kentucky. Star Hill Farm is located at 3350 Burks Spring Rd., Loretto, KY, 40037.

Only licensed service animals are welcome on campus, and we do not have a care place for pets to wait while you are on campus.

Guests under 21 are not allowed unless accompanied by a parent or guardian. Some of our experiences have special tickets available for those under 21, while others are strictly 21+ only. Please check experience listing for information.

Yes! Our campus is accessible. The tours are comprised of several historical buildings, and some have spots that are a little narrow or uneven, but we are capable of negotiating around them. There is also a shuttle to help transport you from the Homeplace down to the heart of campus. Just ask our team how to take advantage of it when you check in! We also offer tours in American Sign Language (ASL) and provide specialized experiences for guests who are blind. To schedule one of these accessible experiences, please email tours@makersmark.com. We are also proudly part of the Sunflower Program to offer assistance to those with invisible disabilities.

An advance tour reservation is not required for seeing Star Hill Farm. Many areas of our grounds are available to visitors without tour reservations; however, some parts are only accessible via certain tours.

You can read about our tours, check availability, and book your tours on this page! 
Keep in mind that we are only booking tours about 6 weeks out. If you’re looking for a date within that window but don’t see it available, there’s a chance all of our tours are full on that day. If you’re looking for dates after that window, check back a little closer to your target dates!

Of course, you can! There’s no need to make a reservation for this, just head down to the gift shop next time you visit Star Hill Farm. Our team will walk you through the process so you can dip your bottles in our iconic red wax!

We are unable to offer special wax dips, but you can get personalized labels printed and mailed to you for free! Go to this site, build your label from the templates, and fill in your mailing information. Once your label arrives, apply it to any 750ml bottle!

Unfortunately, no, we can’t ship any bottles from the gift shop. If you’re flying home, we recommend checking with your airline to see what kind of allowances they make for bottles in checked luggage.

You can certainly check out our online store for all kinds of merchandise and gift ideas!

Of course! The gift shop stays open 1.5 hours after the last tour departs from the Homeplace. Just ask any of our team members for directions and they’ll be glad to point the way! Please note that no cash is accepted at this time. 
Unfortunately, we are unable to ship any bottles from our gift shop so be sure to plan how to get them home if you’re flying!

For details regarding private events, please reach out via hospitality@makersmark.com.

We are open 7 days a week: Monday-Saturday, 9.30a.m-5p.m; Sunday 10a.m-5p.m. 
We do not give tours on Easter Sunday, the 4th of July, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, or New Year’s Day.

The Private Selection barrel program allows bars, restaurants, retailers, and Kentucky consumers a chance to craft their very own expression of Maker’s Mark. If you’re interested, reach out to our Barrel Concierge at concierge@makersmark.com.